Alterations & Remakes
When you book a Personal Fitting, we GUARANTEE that we will supply you with a perfectly tailored suit. In the rare case your custom suit doesn't fit you perfectly the very first time you try it on, then we will pay to have your suit altered (maximum of up to $50 alteration credit). All you have to do is send us the bill after payment and make sure to update your Shaw & Co. fashion specialist what was changed so that we can update your measurement profile and ensure your next purchase will fit you perfect.
Shaw & Co. will review and issue you a credit within 2 weeks of submission. You are entitled to apply for alteration credits within 15 days after receiving your order.
If for some reason the suit is deemed unalterable or it is not exactly what was originally discussed with your fashion specialist, then simply send it back and Shaw & Co. will remake the suit free of charge.
You are entitled to apply for a remake within 7 days after receiving your order.
Order Fulfillment & Shipping
The Fastest Custom-Made Suit Retailer in the WORLD
Shaw & Co. is the fastest custom-made suit retailer in the world. All orders arrive at your doorstep within 2-4 weeks from order date. We know for a fact this delivery time is unmatched by any competitor in the industry (average 6-8 weeks) and it is possible only through our partnership with EMS Worldwide Shipping and our dedicated team of tailors.
In addition to the fastest shipping times, all shipping is delivered to your doorstep absolutely free within Western Canada. If you had missed the delivery, the local agency will leave a note to re-arrange delivery. We also do our best to cover customs charges. Please email us if you have been charged by mistake, we will review and issue a full refund.